Customer Story
How BugBug helped reduce app issues by three times
AI-powered platform that transforms Google Workspace into a dynamic team knowledge base and learning management system.
3×
Fewer app issues
60%
Decrease in customer issues
<10
Tickets / month (from 30)
Daily
Mission-critical testing
Challenge
Lack of a testing solution to ensure seamless integration of app components ahead of a major launch.
Despite having unit and integration tests in place, Pilot.io struggled to ensure that different parts of their app worked seamlessly together.
Testing broad swaths of functionality was difficult, and existing tools either lacked robustness or were not user-friendly for non-developers.
The need for a comprehensive and accessible testing solution was critical as they prepared for a larger launch and increased user base.
- Unit and integration tests didn't cover end-to-end flows
- Difficult to validate broad swaths of functionality
- Existing tools lacked robustness or required developer expertise
- Major launch on the horizon with a growing user base
Pilot.io needed a holistic testing solution that the whole team — not just developers — could rely on before scaling up.
"BugBug's browser extension makes test creation effortless—so we catch issues fast and fix bugs even faster."
Solution
Implementing a tool suitable for non-developers that covers holistic testing needs.
Finding an end-to-end testing solution to complement the already existing testing process was the only way to improve confidence in the next app release.
BugBug's easy-to-approach UI and Google login testing functionality stood out, making it possible for non-developers to create and manage tests.
This customer-centric approach to testing freed the development team to focus on enhancing the platform's stability and scalability without being bogged down by additional testing tasks.
- Intuitive UI accessible to non-developers
- Google login testing support out of the box
- Replicable components for fast test setup
- Easy test-step recording to scale coverage quickly
- Daily full-suite testing of mission-critical components
BugBug fit Pilot.io's workflow as a holistic E2E solution — empowering the whole team while freeing developers to focus on the product.
Results
A 60% decrease in customer-reported issues and a measurable boost in app stability.
The implementation of BugBug allowed Pilot.io to test various mission-critical components of their app daily. The full suite testing feature became indispensable, ensuring that core functionalities were always operational.
Customer issues with core functionality dropped by more than 60% — from around 30 to less than 10 tickets per month — enhancing user satisfaction and trust.
The ease of creating replicable components with BugBug and easy test-step recording facilitated quick setup of new tests, streamlining the testing process across the team.
3× fewer app issues
across releases
60% drop
in customer-reported issues
From 30 to <10
tickets per month
Daily test runs
on mission-critical components
- Time savings on identifying and fixing bugs
- Higher customer satisfaction with core functionality
- Productivity boost — developers focus on product, not firefighting
- Proactive issue resolution before deployment
BugBug gave Pilot.io the confidence to ship faster, with fewer regressions and a smoother experience for their growing user base.